What should I do if the message "Device Not Found" appears during Bluetooth pairing?

Summary
How to resolve the issue when imKey and your mobile device show the message "Device Not Found" during Bluetooth pairing? Ensure that your phone's Bluetooth and GPS, as well as the imKey device, are properly enabled and positioned close to the phone.

How to Resolve Bluetooth Pairing Issues Between imKey and the imToken App

During the Bluetooth pairing process between imKey and the imToken app, if the app displays the message "Device Not Found," you can check and resolve the issue by following these steps:

For iPhone Users:

• Enable your phone's network and Bluetooth functions.
• Go to "Settings" > "Privacy" > "Bluetooth" on your phone, find imToken, and enable Bluetooth permissions.

For Android Users:

• Enable your phone's network, Bluetooth functions, and GPS location services.
• In the phone's "Settings," go to App Management, find imToken, and enable location access permissions.
• For Huawei phones, go to "Settings," find "Apps and Services" > "Permission Management" > "Apps" > "imToken" > "Nearby Devices," and allow the permission.

Bluetooth Occupation Issue:

• If Bluetooth is being used by another device, unpair it in the phone's "Settings" and then return to the app to retry pairing.

imKey Charging Status:

• imKey cannot connect via Bluetooth while charging in a powered-off state. It is recommended to unplug the charger and restart imKey before proceeding with the operation.

Note: If the problem persists, please contact us at support@imkey.im for further assistance.