When Should You Reset imKey Pro and How to Reset It

This article explains the situations in which you may need to reset your imKey Pro hardware wallet and provides a detailed guide on how to reset it. Resetting imKey Pro can resolve issues such as forgetting your PIN code or binding code. However, before proceeding, ensure that you have backed up your wallet's mnemonic phrase to prevent asset loss.

The imKey Pro hardware wallet offers users a secure tool for managing digital assets. However, in certain situations, you may need to reset the device to reset your PIN code or binding code, or to recreate or restore a wallet. This article will provide detailed guidance on when and how to safely reset your imKey Pro.

Situations Requiring a Reset of imKey Pro

• Forgotten PIN Code: If you forget the PIN code for your imKey Pro and are unable to unlock the device, a reset is required to set a new PIN.
• Forgotten Binding Code: If you forget the binding code and cannot bind with imToken, you will need to reset the device to generate a new binding code.
• Recreate or Restore Another Wallet: When recreating or restoring another wallet on imKey Pro, a reset is necessary.

⚠️ Important Reminder: Before resetting, ensure that you have backed up the mnemonic phrase for your imKey Pro wallet, as failing to do so will result in the loss of your assets.

How to Reset imKey Pro

There are two methods to reset your imKey Pro:

1. Enter the Wrong PIN Code 5 Times in a Row:
   • If you enter the incorrect PIN code five times consecutively, the imKey Pro will automatically reset.
2. Reset via the Settings Menu:
   • Power on your imKey Pro and enter the PIN code, then press the "OK" button.
   • Select "Settings," then choose "Reset" from the settings menu.
   • Enter your PIN code and confirm to reset the imKey Pro.

By following these methods, you can safely reset your imKey hardware wallet and resolve issues related to forgotten PIN or binding codes. Before resetting, always ensure that your mnemonic phrase is backed up to prevent asset loss.

If you encounter any issues during the reset process, please contact imKey customer support at support@imkey.im for assistance.