Why Does the Device Verification Display "No device information found"?

When performing device verification for imKey, you may encounter a message stating "No device information found." This article will detail the possible reasons for this message and provide solutions to ensure a smooth user experience and protect your device's rights.

Related article: How to check imKey Pro SN code?

Why Does the "No device information found" Message Appear?

When encountering this message during imKey device verification, please remain calm. This message is typically caused by one of the following common issues:

1. Incorrect SN Code Length:
   If the SN code is entered with missing or extra characters, the verification system will not be able to match the correct device information, resulting in the "No device information found" message. Ensure that the SN code is exactly 16 characters long and entered completely.

2. Incorrect SN Code Characters:
   The SN code is case-sensitive. Entering incorrect characters (such as inputting "0" as "O" or "1" as "I") can lead to a failed query. To avoid confusion, imKey’s serial number rules exclude the characters "O" and "I," but you should still carefully verify your input.

3. Incomplete SN Code Database or Data Loss:
   In rare cases, some SN codes may be missing due to earlier management issues. If you encounter this problem, please contact official customer support for manual verification to confirm the device's authenticity.

What to Do Next?

If you have verified that your SN code is correct but still see the "No device information found" message, we recommend contacting our official customer support for further assistance. Our support team is dedicated to helping you.

Contact Us:

• imKey support email: support@imkey.im
• Submit a request: Click here