Why Does the Device Verification Display "No device information found"?

When performing device verification for imKey, you may encounter a message stating "No device information found." This article will detail the possible reasons for this message and provide solutions to ensure a smooth user experience and protect your device's rights.

Related article: How to check imKey Pro SN code?

Why Does the "No device information found" Message Appear?

When encountering this message during imKey device verification, please remain calm. This message is typically caused by one of the following common issues:

1. Incorrect SN Code Length:
   If the SN code is entered with missing or extra characters, the verification system will not be able to match the correct device information, resulting in the "No device information found" message. Ensure that the SN code is exactly 16 characters long and entered completely.
2. Incorrect SN Code Characters:
   The SN code is case-sensitive. Entering incorrect characters (such as inputting "0" as "O" or "1" as "I") can lead to a failed query. To avoid confusion, imKey’s serial number rules exclude the characters "O" and "I," but you should still carefully verify your input.

What to Do Next?

If you have confirmed that the SN code was entered correctly but the system still shows “No device information found,”please contact our official customer support team for manual verification and assistance.

Contact Us:

• imKey support email: support@imkey.im

Important Notice:imKey sells physical security hardware products only and does not provide any virtual asset trading, custody, or funds-related services. References to third-party wallets, exchanges, or decentralized applications are for compatibility purposes only; related functions and services are provided independently by third parties.