Troubleshooting and recovery guides

• How to Recover a Wallet on imKey Pro Using a Recovery Phrase

  read all

• What should I do if the BTC address shown on my imKey hardware wallet doesn't match imToken?

  read all

• What is a Binding Code?

  read all

• Oh No! My Assets Are "Gone" After Importing My Seed Phrase

  read all

• How to check imKey Pro SN code?

  read all

• Why Does the Device Verification Display "No device information found"?

  read all

• How to Reset the PIN Code and Unpair Your imKey

  read all

• How to Set and Modify a PIN Code?

  read all

• When Should You Reset imKey Pro and How to Reset It

  read all

• What should I do if the message "Device Not Found" appears during Bluetooth pairing?

  read all

• What should I do if I receive the message "The account already exists ，please do not add it again"?

  read all