Skip to main content
imKey Support Help Centre home page
Back to imKey Website
  • 简体中文
  • Sign in
  • Back to imKey Website
  • 简体中文

Troubleshooting and Recovery

  • What should I do if the BTC address shown on my imKey hardware wallet doesn't match imToken?
    read all
  • imKey App Upgrade Guide
    read all
  • What is a Binding Code?
    read all
  • Oh No! My Assets Are "Gone" After Importing My Seed Phrase
    read all
  • How to check imKey Pro SN code?
    read all
  • Why Does the Device Verification Display "No device information found"?
    read all
  • imKey Manager User Guide: How to Perform COS Upgrade
    read all
  • How to Reset the PIN Code and Unpair Your imKey
    read all
  • How to Set and Modify a PIN Code?
    read all
  • When Should You Reset imKey Pro and How to Reset It
    read all
  • What should I do if the message "The current imToken version is not compatible with the imKey app" appears?
    read all
  • What should I do if the message "Device Not Found" appears during Bluetooth pairing?
    read all
  • What should I do if I receive the message "The account already exists ,please do not add it again"?
    read all

IMKEY PTE. LTD.

  • Submit a Request
  • Back to imKey.im

Important Notice:imKey sells physical security hardware products only and does not provide any virtual asset trading, custody, or funds-related services. References to third-party wallets, exchanges, or decentralized applications are for compatibility purposes only; related functions and services are provided independently by third parties.