How to Reset the PIN Code and Unpair Your imKey

Summary
This article explains how to reset the PIN code and binding code on your imKey hardware wallet if you've forgotten the current PIN. After the reset, users will need to unpair the old pairing and follow the new binding code process to re-pair the device, ensuring its security and proper functionality.

Forgetting the PIN code of your imKey hardware wallet can prevent you from accessing the device. To regain access and ensure security, you need to perform a hardware reset. This process will not only generate a new PIN code but also create a new binding code. This article will guide you through the steps to reset the device and unpair the old pairing, allowing you to smoothly resume management of your imKey.

Actions to Take When You Forget the PIN Code

1. Hardware Reset Operation

• Perform a hardware reset to generate a new PIN code and binding code.

2. Generate a New Binding Code

• During the reset process, the device will generate a new binding code, which you will use to re-pair with imToken.

⚠️ Important Reminder: Before resetting, ensure that you have backed up the mnemonic phrase of your imKey Pro wallet; otherwise, you may lose your assets.

How to Unpair the Old Pairing

1. Open the imToken app, tap on "Me" > "Manage Wallets."
2. Tap on the paired hardware wallet.
3. Tap on "Unpair" and then confirm by selecting "Confirm."

By following the guidelines in this article, users can effectively regain access to their imKey hardware wallet. Resetting the PIN code and unpairing the old pairing ensures the security of the device and provides a foundation for future use. Users should securely store the new PIN code and binding code to avoid any future access issues.

If you encounter any problems during the process, please contact imKey customer support at support@imkey.im for assistance.