imKey Support

As the Bitcoin protocol has evolved, various address types have been introduced within the network to meet demands for security and efficiency. Below are four address formats in Bitcoin:Legacy Addr...

In imToken version 2.16.0, the imKey hardware wallet officially supports Taproot and Native SegWit Bitcoin accounts. Before making transfers with these accounts, please ensure that the imKey firmwa...

When transferring TRC20 tokens (such as USDT) on the TRON network, both "Energy" and "Bandwidth" are consumed, which can lead to high transaction fees. By using an energy leasing service, users can...

Last Updated: January 21, 2026This Policy applies to all products purchased through the imKey Official Store (https://imkey.im). This Policy is established by IMKEY PTE. LTD. (hereinafter "imKey", ...

What is an SN Code?An SN code (Serial Number) is a unique identifier for each device, similar to an ID number, and is also known as a machine code, authentication code, or registration code. The SN...

When performing device verification for imKey, you may encounter a message stating "No device information found." This article will detail the possible reasons for this message and provide solution...

This article provides a detailed guide on how to use the imKey Pro hardware wallet for transfers via the imToken app, using USDT as an example. By following the specific steps and taking note of im...

1. IntroductionThis Shipping Policy outlines the processes and regulations regarding the handling, shipping, and delivery of imKey products purchased from the imKey Official Store (the "Store", acc...

1. Introduction and AcceptanceWelcome to the imKey Official Store (the "Store" or "Website"), accessible at https://www.imkey.im. The Store is operated by IMKEY PTE. LTD. ("imKey", "we", "us", or "...

1. IntroductionWelcome to the imKey Official Store (the "Store" or "Website"), accessible at https://www.imkey.im. The Store is operated by IMKEY PTE. LTD. ("imKey", "we", "us", or "our") and is po...