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Exceptional Issues

Handle error situations

  • Why Does the Device Verification Display "No device information found"?
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  • When Should You Reset imKey Pro and How to Reset It
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  • What should I do if the message "The current imToken version is not compatible with the imKey app" appears?
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  • What should I do if the message "Device Not Found" appears during Bluetooth pairing?
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  • What should I do if I receive the message "The account already exists ,please do not add it again"?
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