Summary
This message indicates that the imKey ETH Applet needs to be updated to be compatible with the current version of imToken.
When you receive the message "The current imToken version is not compatible with the imKey app, please open imKey App Management to upgrade the imKey app before proceeding" while trying to make a transfer with your imKey ETH wallet, it means that the ETH Applet in imKey App Management needs to be upgraded. Please follow these steps:
- Ensure that your phone's Bluetooth is successfully connected to the imKey hardware wallet.
- Open the imToken App, click on "Me" in the bottom right corner, then select "Wallet Management," and choose the paired imKey hardware wallet.
- Enter the "App Management" interface, and click "Update" next to ETH. Once the update is complete, you can proceed with your transfer as usual
Note: If the problem persists, please contact us at support@imkey.im for further assistance.
Important Notice:imKey sells physical security hardware products only and does not provide any virtual asset trading, custody, or funds-related services. References to third-party wallets, exchanges, or decentralized applications are for compatibility purposes only; related functions and services are provided independently by third parties.
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