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1. Introduction and Acceptance

Welcome to the imKey Official Store (the "Store" or "Website"), accessible at https://www.imkey.im. The Store is operated by IMKEY PTE. LTD. ("imKey", "we", "us", or "our").

These Terms of Service (the "Terms") constitute a legally binding agreement between you ("User", "you") and imKey regarding your access to and use of the Store and the purchase of imKey hardware wallets and related products ("Products").

By accessing the Website, registering an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable policies incorporated herein by reference, including our Privacy Policy, Shipping Policy, and After-Sales and Return Policy.

2. Eligibility

You must be at least 18 years of age (or the legal age of majority in your jurisdiction) and possess full legal capacity to enter into a binding contract to use the Store. If using the Store on behalf of an organization, you represent that you have the authority to bind such entity to these Terms.

3. Account Registration

You are responsible for maintaining the confidentiality of your account credentials and password. imKey shall not be liable for any loss or damage arising from your failure to safeguard your account information.

4. Product Information and Availability

We strive for accuracy in product descriptions and pricing; however, we do not warrant that all information is error-free. All product offerings are subject to availability. imKey reserves the right to limit sales to any person, region, or jurisdiction.

5. Order Process and Acceptance

• Order Confirmation: Receipt of an automated order confirmation email does not constitute acceptance of your order.
• Contract Formation: A binding sales contract is formed only when we send a Shipping Confirmation email.
• Right to Refuse: imKey reserves the right to refuse or cancel any order at any time prior to shipment for any reason (e.g., pricing errors, stock shortages, or suspected fraud) without liability, except for the refund of payments received.

6. Pricing and Payment

• Currency: Prices are displayed in US Dollars (USD) and exclude shipping, duties, and taxes unless otherwise stated.
• Payment Methods: We accept various payment methods through trusted third-party gateways, including Checkout.com, Shopify Payments, and PayPal.
• Security: Payment processing is handled by third-party providers subject to PCI DSS standards.
• Taxes: You are responsible for all applicable sales tax, VAT, and customs duties.

7. Shipping and Risk of Loss

Shipping is governed by our Shipping Policy. The risk of loss and title for Products pass to you upon our delivery of the items to the carrier.

8. Intellectual Property

All content on the Store, including text, logos, product designs, and software, is the property of imKey or its licensors and is protected by international intellectual property laws.

9. Disclaimer of Warranties

The Store and Products are provided on an "as is" and "as available" basis. imKey expressly disclaims any liability for digital asset loss or data loss arising from user error, compromised recovery phrases, forgotten PINs, or any factors beyond our reasonable control.

10. Limitation of Liability

To the maximum extent permitted by law, imKey shall not be liable for any indirect, incidental, or consequential damages, including loss of digital assets. Our total cumulative liability shall not exceed the amount actually paid by you for the relevant Product in the twelve (12) months preceding the claim.

11. Governing Law and Dispute Resolution

• Governing Law: These Terms shall be governed by and construed in accordance with the laws of Singapore.
• Arbitration: Any dispute not resolved through negotiation shall be finally settled by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Rules. The language of arbitration shall be English.

12. Contact Information

For any questions regarding these Terms, please contact us:

• Email: support@imkey.im
• Support Center: https://support.imkey.im

Important Notice:imKey sells physical security hardware products only and does not provide any virtual asset trading, custody, or funds-related services. References to third-party wallets, exchanges, or decentralized applications are for compatibility purposes only; related functions and services are provided independently by third parties.

1. Introduction

Welcome to the imKey Official Store (the "Store" or "Website"), accessible at https://www.imkey.im. The Store is operated by IMKEY PTE. LTD. ("imKey", "we", "us", or "our") and is powered by the platform provided by Shopify, Inc. ("Shopify").

Your privacy is of paramount importance to us. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you visit the Store, register an account (if applicable), purchase products, or otherwise interact with us.

This Policy is governed by and shall be construed in accordance with the laws of Singapore, particularly the Personal Data Protection Act (PDPA).

Please read this Privacy Policy carefully before using the Website or providing any personal information. By accessing the Website or purchasing products, you acknowledge and agree to the practices described herein. This Policy constitutes an integral part of the imKey Official Store Terms and Conditions of Sale.

2. Personal Information We Collect

We may collect the following categories of personal information:

• Identity Information: Full name, email address, phone number, billing address, and shipping address.
• Order and Transaction Information: Details of products purchased, order history, and payment information.
  • Note on Payment: We do not directly store your full credit card numbers or other sensitive payment data. All payment transactions are transmitted via SSL encryption and processed by payment service providers compliant with PCI DSS (Payment Card Industry Data Security Standard). This information is handled by our trusted third-party payment gateways, including but not limited to Shopify Payments, https://www.google.com/url?sa=E&source=gmail&q=Checkout.com, and PayPal, according to their respective security standards.
• Account Information (if you choose to create an account): Username, account preferences, and password.
  • Note on Passwords: We utilize the secure technical architecture provided by the Shopify platform to store your password using industry-standard irreversible hashing algorithms. As the platform provider, Shopify is responsible for the underlying infrastructure security and encryption of such sensitive data; imKey cannot access or retrieve your plaintext password.
• Technical and Usage Information: IP address, browser type and version, operating system, device type, date and time of visit, pages viewed, duration of stay, clickstream data, referral URLs, and data collected via Cookies and similar tracking technologies.
• Communication Information: Records of correspondence when you contact us via email, support forms, or other channels.
• Marketing and Preference Information: Your preferences regarding marketing communications and responses to surveys or promotions.

3. How We Collect Information

We collect information through the following methods:

• Direct Collection: Provided by you when placing an order, creating an account, subscribing to newsletters, or contacting customer support.
• Automated Collection: Collected automatically via Cookies, pixel tags, web beacons, and similar technologies as you navigate the Store.
• Third-Party Sources: Information received from Shopify, payment processors (transaction status only), analytics providers (e.g., Google Analytics), and social media platforms (depending on your privacy settings).

4. Why and How We Use Your Information (Legal Bases)

We process your personal information based on the following legal grounds:

• Performance of a Contract: To process orders, handle payments, arrange shipping, and provide after-sales service.
• Legitimate Interests: To operate and improve our services, personalize user experience, conduct data analysis, prevent and detect fraud or security incidents, and manage business operations.
• Consent: To send marketing emails or use non-essential Cookies (which you may withdraw at any time).
• Legal Obligation: To comply with applicable laws, tax requirements, or valid legal processes.

5. Information Sharing and Disclosure

We do not sell your personal information. We only share your data with:

• Shopify: As our e-commerce platform provider.
• Service Providers: Trusted third parties assisting our operations, including Payment Processors (e.g., https://www.google.com/url?sa=E&source=gmail&q=Checkout.com, PayPal), logistics companies (e.g., DHL, FedEx, SF Express), and marketing or analytics tools (e.g., Mailchimp, Google Analytics).
• Legal and Law Enforcement: When required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or asset sale.

6. Cookies and Tracking Technologies

We use Cookies to ensure website functionality, enhance user experience, and perform site analytics. You can manage Cookie settings through your browser. For jurisdictions requiring opt-in consent (e.g., EU/EEA), we provide a Cookie consent management tool for non-essential Cookies.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including SSL/TLS encryption for sensitive transmissions and strict access controls. While we strive for absolute security, no method of transmission over the Internet is 100% secure. You are responsible for maintaining the confidentiality of your account password.

8. Data Retention

We retain your information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements (e.g., retaining order data for tax compliance).

9. Your Rights and Choices

Depending on your jurisdiction (e.g., GDPR, CCPA/CPRA, PDPA), you may have the right to:

• Access, correct, or delete your personal information.
• Restrict or object to certain processing activities.
• Data Portability (receiving your data in a structured format).
• Withdraw Consent at any time.
• Lodge a complaint with a data protection authority. To exercise these rights, please contact us at dpo@imkey.im.

10. International Data Transfers

Your information may be transferred to and processed in countries outside of your residence (including via Shopify's global infrastructure). We ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) or other legal mechanisms recognized by applicable law.

11. Children's Privacy

The Store is not intended for individuals under the age of 16. We do not knowingly collect data from children.

12. Important Note Regarding imKey Hardware Wallets

This Privacy Policy covers data collected via the imKey Official Store. It does not apply to data stored locally on your imKey hardware wallet device (such as private keys, recovery phrases, PINs, or crypto-asset data). imKey is designed as a non-custodial solution; the company cannot access your device-side sensitive data. You retain sole responsibility for securing your device and recovery phrases.

13. Changes to This Policy

We may update this Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Significant changes may be notified via email or a prominent notice on the Website.

14. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us:

• Email: support@imkey.im
• Data Protection Officer: dpo@imkey.im
• Registered Address: 201 Henderson Road, #09-06, Apex @ Henderson, Singapore 159545

Important Notice:imKey sells physical security hardware products only and does not provide any virtual asset trading, custody, or funds-related services. References to third-party wallets, exchanges, or decentralized applications are for compatibility purposes only; related functions and services are provided independently by third parties.

Last Updated: January 21, 2026

This Policy applies to all products purchased through the imKey Official Store (https://imkey.im). This Policy is established by IMKEY PTE. LTD. (hereinafter "imKey", "we", "us", or "our") to provide transparent and fair after-sales protection in accordance with Singapore laws and international trade practices.

1. Critical Security Disclaimers

• Product Nature: imKey sells physical hardware security devices. imKey does not hold, control, or manage any user’s digital assets, private keys, or recovery phrases.
• User Responsibility: Users assume full responsibility for any loss of digital assets resulting from forgotten PINs, lost/disclosed recovery phrases, or stolen private keys. imKey cannot and has no authority to recover any private key data not backed up by the user. Asset losses arising from such events are strictly excluded from this Policy.

2. 14-Day Right of Withdrawal (Change of Mind)

In accordance with consumer protection guidelines, imKey offers a 14-calendar-day return right from the date of receipt, strictly subject to the following "Unopened" Security Standards:

Definition of "Unopened" (Specific to Hardware Security):

• Acceptable to Open: External shipping cartons, courier tamper-evident bubble mailers.
• NOT Acceptable to Open (Opening constitutes "Used" status, voiding return eligibility):
  • The original plastic shrink-wrap on the product box.
  • The tamper-evident security seal at the opening of the box.
  • The internal sealed packaging or the device body itself.

Cost Responsibility:

• For returns not involving manufacturing defects, the cost of return shipping to our Singapore warehouse is the sole responsibility of the customer.
• Original shipping fees, handling charges, and any import duties already incurred are non-refundable.

3. One-Year Limited Warranty

imKey warrants the product against defects in materials and workmanship under normal use for a period of one (1) year from the date of receipt.

What is Covered (Manufacturing Defects):

• Tamper-evident seals found damaged upon initial receipt.
• Hardware component failures (e.g., screen display anomalies, physical button malfunction, charging failure, or secure element chip defects).

What is NOT Covered:

• Accidental/User Damage: Dropping, crushing, liquid ingress, moisture, or unauthorized disassembly.
• Improper Use: Loading non-official firmware, using illegal plugins, or damage caused by extreme environmental conditions.
• Natural Wear and Tear: Natural degradation of battery life over time or minor cosmetic scratches.
• Asset Loss: Any loss of digital assets for any reason.

Special Security Note: Due to the high-security nature of hardware wallets, imKey provides a "Replacement Only" service for valid warranty claims. We do not perform hardware repairs to eliminate the risk of hardware interception or tampering during the repair process.

4. After-Sales Service Process (RMA)

1. Submit Request: Customers must email support@imkey.im including the Order Number, description of the fault, and clear photographic or uninterrupted unboxing/testing video evidence.
2. Return Merchandise Authorization (RMA): Once approved, our team will issue an RMA number and return instructions. Packages returned without a valid RMA number may be rejected or ignored.
3. Data Erasure (Crucial): Before returning a device, the customer must ensure they have backed up their recovery phrase and, if possible, performed a factory reset to clear local data. imKey is not liable for data disclosure risks from returned devices.
4. Processing Timeline:
   • Refunds: Once the returned item is verified to meet requirements, refunds will be processed within 5–10 business days via the original payment method.
   • Replacements: Upon confirmation of a defect, a new device will be dispatched within 5–7 business days.

5. Duties and Fee Allocation

• Manufacturing Defects: If confirmed as a manufacturing defect, imKey will cover the cost of return shipping and reshipment.
• Non-Quality Issues / Customs Rejection: Returns caused by customer-side issues (e.g., refusal to pay local duties, incorrect address, or "change of mind") will result in the customer bearing all two-way shipping costs and customs storage/handling fees.

6. Governing Law and Dispute Resolution

• Governing Law: This Policy shall be governed by and construed in accordance with the laws of Singapore.
• Dispute Resolution: Any dispute arising out of or in connection with this Policy shall be settled through amicable negotiation. If no settlement is reached, the dispute shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the SIAC for the time being in force.

7. Modifications

imKey reserves the right to modify this Policy at any time to reflect changes in business operations or legal requirements. Updated terms will be posted on the official website and do not apply retroactively to orders already completed.

Important Notice:imKey sells physical security hardware products only and does not provide any virtual asset trading, custody, or funds-related services. References to third-party wallets, exchanges, or decentralized applications are for compatibility purposes only; related functions and services are provided independently by third parties.

Contents

Why does the delivery address matter?
What is “privacy-friendly delivery”?
Does using one of these options make a purchase anonymous?
What is the difference between a parcel locker, pickup point, and PO Box?
What should I confirm before placing an order?
Can I use my home address?
Why does imKey provide this information?
Important notice

When purchasing a hardware wallet, some users may be concerned about the privacy of their delivery address.

Depending on the country or region, alternatives to a home address may include parcel lockers, pickup points, PO Boxes, or other package collection services.

imKey introduces the concept of “privacy-friendly delivery” to help users understand these potential delivery options. Whether to use them—and which option to choose—is entirely up to the user based on local delivery conditions and individual circumstances.

Why Does the Delivery Address Matter?

Completing an online order and arranging delivery generally requires information such as the recipient’s name, contact details, and delivery address.

For products related to digital assets, such as hardware wallets, some users may wish to reduce the possibility of their home address being associated with a specific purchase.

For example, when a home address is used, the shipping information may link together:

• The recipient’s identity
• Their home address
• Information about the package and delivery

In some delivery scenarios, using a parcel locker, pickup point, or PO Box may allow users to avoid providing their home address as the delivery destination.

However:

This does not mean that using a home address is unsafe, nor does it mean that using a parcel locker, pickup point, or PO Box makes a purchase anonymous or guarantees privacy.

It simply reflects a difference in the information disclosed through different delivery methods.

What Is “Privacy-Friendly Delivery”?

“Privacy-friendly delivery” is not a separate logistics service provided by imKey, nor is it the name of a specific delivery method.

It refers to:

Choosing a delivery option that does not require the direct use of a home address, where permitted by local delivery services.

Possible options may include:

• Parcel lockers
• Carrier pickup points
• PO Boxes
• Convenience store collection points
• Other collection services supported by local carriers

Available options vary significantly depending on the country, region, and carrier.

Does Using One of These Options Make a Purchase Anonymous?

No.

Parcel lockers, pickup points, and PO Boxes mainly change where the package is delivered.

To process the order, payment, delivery notifications, shipping, and after-sales support, the merchant, payment service provider, or carrier may still process information such as:

• Name
• Mobile phone number
• Email address
• Payment information
• Order information
• Shipping information
• Other information necessary to provide the service

Using a delivery address other than your home address does not make the purchase anonymous or eliminate all data generated during the ordering and delivery process.

More precisely:

It is simply one way some users may choose to manage their delivery address.

What Is the Difference Between a Parcel Locker, Pickup Point, and PO Box?

These services work differently.

Parcel Locker

Parcel lockers are typically operated by carriers or third-party service providers. Once a package is delivered, the recipient may collect it using a mobile phone number, collection code, or app.

Depending on the region, users may need to:

• Use a specified carrier
• Select a specific locker address or locker number
• Follow a required address format
• Collect the package within a specified period

Pickup Point

A pickup point may be a carrier-operated location, convenience store, partner retailer, or third-party collection point.

Requirements may vary by service provider, including:

• Package size limits
• Storage periods
• Identity verification
• Supported carriers

PO Box

A PO Box is generally provided by the local postal service.

Some PO Boxes accept deliveries only from the postal system and may not accept packages from commercial carriers.

Whether a PO Box can be used for a particular order depends on the rules of the local postal service and the carrier handling the shipment.

What Should I Confirm Before Placing an Order?

If you choose a parcel locker, pickup point, PO Box, or similar address, confirm the following before submitting your order:

1. Whether the address accepts deliveries from the carrier handling the order.
2. Whether the address has been entered completely and accurately.
3. Whether a locker number, pickup-point code, or PO Box number is required.
4. Whether the recipient’s name and mobile phone number meet the service’s collection requirements.
5. Whether the package complies with the service’s size restrictions.
6. The storage period and what happens if the package is not collected on time.
7. The collection and identity verification procedures after delivery.

Rules may vary considerably between countries, regions, and delivery service providers.

Always refer to the requirements of the carrier or collection service you intend to use.

Can I Use My Home Address?

Yes.

Privacy-friendly delivery is not an order requirement.

If no suitable parcel locker, pickup point, or PO Box is available in your area—or if these services cannot accept the package—you may use any valid address where the package can be delivered successfully.

Using your home address does not affect the security mechanisms of the imKey device itself.

When selecting a delivery method, the most important consideration is:

The address must be valid and able to accept deliveries from the relevant carrier.

Why Does imKey Provide This Information?

imKey focuses not only on device, private key, and transaction security, but also on users’ overall security awareness when using digital asset products.

Some users may choose to reduce unnecessary associations between their:

• Public identity
• Wallet addresses
• Asset information
• Social media accounts
• Delivery address

We provide this information so that users concerned about the privacy of their physical address are aware that, depending on local delivery conditions, alternatives to a home address may be available.

This information is provided solely for general reference.

Whether to use any of these options is entirely up to the user.

Important Notice

Information about privacy-friendly delivery is provided by imKey for general informational purposes only. It does not constitute a recommendation or endorsement of any delivery method, nor does it guarantee privacy, security, or successful delivery. 

Parcel lockers, pickup points, PO Boxes, and similar services are operated by third parties. Their availability, address requirements, delivery coverage, package size limits, storage periods, collection requirements, and liability policies may vary by country, region, and service provider.

Before placing an order, users should confirm that:

The address can receive deliveries from the relevant carrier and that the package can be collected successfully.

imKey makes no guarantees regarding the availability, continuity, privacy protection, service quality, or delivery outcomes of third-party parcel lockers, pickup points, PO Boxes, or other collection services.

Any delivery issues caused by third-party services, incorrect address details, carrier restrictions, package size limits, failure to collect a package on time, unsuccessful identity verification, or other circumstances beyond imKey’s control must be handled in accordance with the applicable carrier’s or third-party service provider’s policies.

1. Introduction

This Shipping Policy outlines the processes and regulations regarding the handling, shipping, and delivery of imKey products purchased from the imKey Official Store (the "Store", accessible at https://www.imkey.im). This Policy constitutes an integral part of the imKey Terms of Service and is inextricably linked to our After-Sales and Return Policy. Please review this document carefully prior to placing an order.

2. Order Processing Time

• Processing Period: Upon receipt and successful confirmation of payment, orders are typically processed (including verification, picking, and packaging) within 3 business days (SGT, Singapore Time). "Business Days" exclude weekends and public holidays in Singapore.
• Peak Period Delays: Processing times may be extended during promotional campaigns, product launches, or seasonal holidays. Significant delays will be communicated via website announcements or direct email notification.
• Order Confirmation: Once dispatched, a "Shipping Confirmation" email containing tracking information will be sent to your registered email address.

3. Shipping Destinations and Restrictions

• Coverage: imKey provides worldwide shipping services, except for specific restricted regions. We currently support delivery to major countries and regions across Asia, Europe, North America, and Oceania.
• Address Accuracy: Please ensure that you provide an accurate, complete, and detailed shipping address in English (including the recipient's full name, street name and number, city, province/state, postal code, country, and contact phone number). Any shipping delays, failures, or additional costs incurred due to incorrect, incomplete, or inaccurate recipient information shall be the sole responsibility of the customer.
• Shipping Restrictions & Sanctioned Regions: imKey strictly complies with all applicable international trade regulations and sanctions. Please be advised that we do not ship to, or provide services in, countries or regions that are subject to comprehensive sanctions or identified as high-risk by international regulatory bodies (including but not limited to OFAC, the United Nations, and the European Union).
  These restricted regions currently include, but are not limited to: North Korea, Iran, Syria, Cuba, the Crimea region, and the Donetsk and Luhansk regions of Ukraine.
  Furthermore, we reserve the right to cancel any orders and issue a full refund if the shipping address is located in a high-risk jurisdiction or if the transaction violates our Anti-Money Laundering (AML) and Sanctions Compliance policies.

4. Shipping Methods and Delivery Timelines

• Carriers: We partner with premium logistics providers, including but not limited to DHL, FedEx, UPS, SF International, and various national postal services.
• Estimated Delivery Time: * Estimated delivery windows are calculated from the actual dispatch date and serve as a reference only, not a guaranteed timeframe.
  • Actual delivery is subject to carrier efficiency, flight schedules, weather, customs clearance, and local distribution services.
  • Standard Shipping: Typically ranges from 10–30 business days or longer.
  • Express Shipping: Typically ranges from 3–10 business days.
• Force Majeure: imKey shall not be held liable for delivery delays or failures caused by events beyond our reasonable control, including natural disasters, war, strikes, or pandemic-related restrictions.

5. Shipping Fees and Terms

• Calculation: Shipping fees are determined by destination, parcel weight, and service level, and are clearly displayed on the final checkout page before payment completion.
• Free Shipping Policy: We offer free standard shipping to various regions based on specific order value thresholds (e.g., starting from 129 USD). Thresholds vary by destination; the final eligibility will be calculated and displayed in real-time on the Checkout Page based on your shipping address.
• Non-Refundability: Shipping and handling fees are non-refundable once the order has been dispatched. For returns not involving manufacturing defects, original shipping costs will be deducted from any refund amount.
• Failed Delivery & Re-shipping: If a package is returned to our warehouse due to recipient absence, incorrect address, or refusal of delivery, the customer will be responsible for the re-shipping costs of any subsequent delivery attempt.

6. Customs, Duties, and Import Taxes

• Recipient’s Responsibility: All international shipments may be subject to import duties, Value Added Tax (VAT), consumption taxes, and customs handling fees as determined by the destination country.
• Taxes at Checkout: For specific jurisdictions (e.g., UK, EU), we may collect VAT at checkout in accordance with local laws. All other import fees remain the sole responsibility of the recipient.
• Policy Awareness: imKey has no control over these charges and cannot predict their amount. Customers are advised to contact their local customs office for detailed information prior to ordering.
• Consequences of Refusal: If a recipient refuses to pay duties or fails to cooperate with customs, resulting in the package being returned, destroyed, or seized, imKey assumes no liability. The customer shall bear all return shipping and destruction costs, and may forfeit their right to a refund.

7. Parcel Receipt and Inspection

• Signature Requirement: Please ensure an authorized person is available to sign for the delivery. High-value orders may require the recipient’s signature.
• Inspection Protocol: Upon receipt, immediately inspect the outer packaging for integrity.
  • If visible damage, tampering, or re-sealing is evident, document the condition with photos and note "Damaged" on the delivery receipt before signing.
  • Critical Evidence: We strongly recommend that customers record an uninterrupted unboxing video when opening the product packaging (particularly the security seals of the imKey hardware wallet).
  • Report any discrepancies or damages to our support team within 24 hours.

8. Lost or Undelivered Packages

• Reporting: If tracking data is stagnant or shows "Delivered" without receipt, please contact support@imkey.im immediately after checking with neighbors or local delivery points.
• Investigation: We will initiate a formal investigation with the carrier. The final written investigation report provided by the carrier (e.g., DHL, FedEx) shall serve as the definitive basis for determining whether a package is lost or successfully delivered.
• Resolution: Investigation periods vary by carrier and destination. Resolutions (e.g., reshipment or refund) will be determined based on the investigation outcome.

9. Contact Us

For inquiries regarding this policy or order status:

• Email: support@imkey.im
• Support Center: https://support.imkey.im/hc/en-us

10. Modifications

imKey reserves the right to modify this Shipping Policy at any time within the scope of applicable laws. Changes take effect immediately upon posting to this page.

Important Notice:imKey sells physical security hardware products only and does not provide any virtual asset trading, custody, or funds-related services. References to third-party wallets, exchanges, or decentralized applications are for compatibility purposes only; related functions and services are provided independently by third parties.