How to Use Account Recovery

imToken provides a security mechanism that works alongside cloud-synced passkeys.  By linking your imToken Web passkey account with a wallet in the imToken App, you add an extra layer of protection.

In simple terms, if you accidentally lose your imKey Pass S6, you can restore access to your account by using the linked wallet to perform an on-chain signature, thereby recovering account access.

Account Recovery Set Up

Prerequisites:

• imToken App: Install the app on your phone and create or import a wallet.
• Small amount of gas tokens: Make sure your passkey account has ETH, USDT, or USDC to cover gas fees when setting up recovery.

Step 1: Start linking

1. Open imToken Web and create or sign in to your account.
2. Click the menu in the top-right → View account.
3. Tap Set account recovery → Set up.

Step 2: Choose the wallet to link

1. Follow the prompts: Sign in with imToken wallet → tap the imToken icon → Open in imToken.
2. In the App’s WalletConnect page, tap the address bar, select the Arbitrum wallet you want to link, and Approve the connection to imToken Web.
3. Return to imToken Web to check progress, then go back to the App and Sign in the DApp.

Step 3: Create your recovery key

1. Back in imToken Web, click Sign and set recovery key (from Step 2) and stay on the page for a few seconds.
2. When a “Signature Preview” request appears, review the information carefully and tap Confirm.

3. Then insert your imKey Pass S6 and lightly touch the fingerprint sensor to complete identity verification and signing.
4. Once the transaction is successful, your recovery key will be set. The page will display an “In Use” status and show the linked wallet address.

Note: Write down both your passkey account name and the linked wallet address, and make sure the linked wallet’s recovery phrase or private key is securely backed up.

Recover Your Account

This feature is designed for emergency situations, such as losing your device.

Step 1: Verify the linked wallet

1. On the imToken Web sign-in page, tap Lost passkey? → Sign in with imToken Wallet → imToken icon → Open in imToken.
2. In the App, select the wallet you previously linked and and Approve the connection to imToken Web.
3. Return to imToken Web to check progress, then go back to the App and Sign in the DApp.
4. Back in imToken Web, click Locate the account and reset (Step 2), then tap the linked account that appears.

Step 2: Reset and generate a new passkey

1. After verification, click Reset to create a new passkey.
2. Follow the on-screen instructions and click Generate New Passkey, then choose where to store the passkey.
3. Insert your imKey Pass S6. When prompted to add a passkey, select More options → Use a security key, then touch the fingerprint sensor to confirm identity verification.

4. Click Sign and Set New Passkey in Step 2, tap Open to switch to the App, and complete the signature to submit the transaction on-chain.
   Once the transaction is successful, wait for the new passkey to take effect.

Note: The new passkey will be named automatically as “PreviousAccountName_string” .

Step 3: Finish recovery with the new passkey

1. For security, the new passkey has a 72-hour lock period. Once taken effect, sign in with the new passkey.
2. In View Account, tap Accept to sign the transaction.
3. Sign out, then sign in again using the new passkey to access your account.

FAQs

Q1: Does setting up Account Recovery affect my asset security?

No. The recovery key is only used to sign during the recovery process. It cannot move tokens, and you remain in full control of your account and assets.

Q2: What if I change phones or uninstall the App—will recovery still work?

Yes. Recovery depends on whether you still control the linked wallet. Even on a new device, you can restore that wallet in the imToken App using its recovery phrase or private key, then sign as required to recover your account.

Q3: I forgot which address I linked—how can I check?

Sign in imToken Web → View Account → your account name → see the linked address in Account Recovery page. If needed, you can also change the linked wallet there.

Important Notice:imKey sells physical security hardware products only and does not provide any virtual asset trading, custody, or funds-related services. References to third-party wallets, exchanges, or decentralized applications are for compatibility purposes only; related functions and services are provided independently by third parties.