imKey Pass S6 Frequently Asked Questions (FAQ) – imKey Support

Q1: What is imKey Pass S6?

A: imKey Pass S6 is a fingerprint-enabled security key (hardware passkey) built on the FIDO2 standard. Core features include:

Fingerprint + PIN (two-factor on-device verification), supporting passwordless sign-in and strong step-up verification
Supports FIDO2 / FIDO U2F, and can be used to sign in to services that support Passkeys / Security Keys (e.g., Google, GitHub, Amazon, OKX)
USB-C interface, compatible with mainstream systems such as Windows / macOS and modern browsers
Built-in fingerprint sensor for local user verification with a simple touch

In simple terms, imKey Pass S6 is your “physical passkey”: use your fingerprint instead of passwords and use one key across multiple accounts. It can also serve as a high-security identity entry for Web3. In addition, imKey Pass S6 can be used to create Web3 accounts together with imToken Web (https://web.token.im/).

Q2: What is 2FA?

A: 2FA (Two-Factor Authentication) is a method of verifying your identity by combining two different types of authentication factors.

Common factors include:

Something you know: password, PIN
Something you have: security key, phone
Something you are: fingerprint, face recognition

Using 2FA can significantly reduce the risk of account takeover.
For more details, see our [2FA (Two-Factor Authentication) Overview].

Q3: What is FIDO and what is a FIDO Security Key?

A: FIDO (Fast Identity Online) is a set of standards created by the FIDO Alliance, designed to provide an open, passwordless (or password-replacing) authentication solution.

A FIDO Security Key is a hardware-based authentication device that supports FIDO standards to protect online account sign-in security.

Q4: Why should I use a FIDO Security Key?

A: Traditional password-based authentication has issues in both security and usability:

Reusing simple passwords across sites increases the risk of phishing, man-in-the-middle attacks, and credential stuffing
Complex passwords are difficult to remember and often lead to frequent resets
A security key’s private key stays on the device and is not uploaded to websites or servers

FIDO security keys use public-key cryptography to provide a stronger authentication mechanism. A new key pair is created for each service registration, improving overall security.

Q5: How do I use a FIDO Security Key to protect my account?

A: The typical flow is:

Sign in to your account as usual
Go to Account Settings / Security Settings
Enable Multi-Factor Authentication (MFA)
Choose Security Key and follow the setup steps

Note: Different services may structure their security settings differently. Please refer to each service’s official help center or a compatible services catalog for details.

Q6: How do I re-enable biometric verification on my key?

A: After 3 failed fingerprint attempts, the device may temporarily disable fingerprint login and fall back to PIN + touch confirmation.

To restore fingerprint usage:

In the verification pop-up, select Use PIN (or enter the PIN when prompted)
Enter the correct PIN, then touch the device to confirm
After a successful verification, the device will typically return to fingerprint-first behavior (depending on the on-screen prompt)

If fingerprint still doesn’t work

Reinsert the device, or try another USB port/adapter (avoid unstable hubs)
Make sure fingerprints are enrolled: open chrome://settings/securityKeys → Fingerprints
Keep your finger and the sensor clean and dry
Use the same finger that was originally enrolled

Q7: Why isn’t the fingerprint sensor working properly?

A: The fingerprint area on imKey Pass S6 is used for both fingerprint verification and touch confirmation. If fingerprint verification fails or the device doesn’t respond, try the following:

Check the connection: reinsert the device, switch USB ports/adapters, and avoid unstable hubs
Confirm fingerprints are enrolled: open chrome://settings/securityKeys → Fingerprints and enroll/manage fingerprints
Check for temporary lockout: after multiple failures the device may fall back to PIN + touch confirmation—see Q6
Improve fingerprint capture: use the same enrolled finger and keep the finger/sensor clean and dry

If the issue persists, try another computer or browser. If it still doesn’t work, contact imKey support.

Q8: How many accounts can one security key protect?

A: In FIDO2, the server can choose to:

Store credentials on the security key, or
Store credentials on the server side

If credentials are stored on the security key, it can typically store hundreds of credentials (depending on the device). Today, most web services store credentials on the server side.

Q9: What should I do if my imKey Pass S6 is lost?

A: No need to panic.

A stranger cannot access your account without the username/password or your biometric/PIN (depending on the service setup)
You can still sign in using a backup security key or other available verification methods

After signing in, you can:

Disable/remove the lost security key
Bind and configure a new security key

Q10: Is it important to have a backup security key?

A: Absolutely.

We strongly recommend keeping at least two imKey Pass S6 devices:

One as your primary key
One as a backup key

A backup key helps you quickly regain access when:

The primary key is lost or damaged
The primary key is temporarily unavailable
You want to avoid complex, time-consuming account recovery processes

In short: With a backup key, you’re far less likely to get locked out of critical accounts.

Q11: Warranty & after-sales policy

A:
Returns/Exchanges

Within 7 days of receiving the product, you may request a return/exchange if the product is unopened, unused, and the packaging is intact.

Warranty

imKey provides a 1-year limited warranty.
During the warranty period, if a non-human-caused quality issue occurs, we will provide a free replacement service.

Q12: Will my fingerprint data be uploaded to a server or leaked?

A: No. Absolutely not.

Fingerprint templates are stored only inside the secure chip of imKey Pass S6
They are not exportable
They cannot be read via USB
They are never uploaded to websites or the cloud services

Q13: What are the advantages of imKey Pass S6 compared with authenticator apps or SMS codes?

A: Compared with SMS verification or traditional one-time-code (OTP), using a security key typically provides:

Phishing-resistant authentication
Cannot be cloned
No dependency on SMS/network signal
On-device biometric authentication that is far harder to attack

Q14: How is imKey Pass S6 different from built-in system passkeys?

A: System passkeys (e.g., iCloud Keychain, Google Password Manager) are typically tied to a single device or cloud account.
imKey Pass S6 is an independent hardware passkey, offers:

Credentials stored in hardware, not dependent on cloud sync
Usable across multiple computers and operating systems
Not affected by device loss or system replacement
Ideal for securing critical accounts, exchanges, and Web3 identities

In short: System passkeys are convenient; imKey Pass S6 is more independent and controllable, and secure.

Q15: Will resetting imKey Pass S6 affect my online accounts?

A: Resetting only clears local data on the device (PIN, fingerprints, credentials). It does not change your website account status.

However:

After resetting, this device can no longer log into previously registered accounts
You must use another login method
Then remove the old key and bind a new one in the account security settings

Before resetting, make sure you still have an alternative login method.

Q16: Does a Web3 account created with imKey Pass S6 have a private key?

A: Yes — cryptographic keys still exist at the protocol level.

However, the private key is not exposed to the user in plaintext. Instead, control is enforced securely through the passkey and the device. From a user experience perspective, it works like a “seedless wallet”.

Q17: If my imKey Pass S6 is lost, will my Web3 assets be lost?

A: Not directly — as long as you have recovery options configured.

In Web3, we recommended to:

Set up a backup passkey / backup device
Bind additional recovery methods (e.g., email, a second device, etc.)

Recovery capabilities depend on the design of the specific Web3 app or wallet you use.

Important Notice:imKey sells physical security hardware products only and does not provide any virtual asset trading, custody, or funds-related services. References to third-party wallets, exchanges, or decentralized applications are for compatibility purposes only; related functions and services are provided independently by third parties.