Shipping Policy

Shipping Logistics

Different international logistics are chosen depending on whether the product contains batteries and the situation in each region.

Shipments to Mainland China and Hong Kong/Macau: The default courier is SF Express, and other courier: JD/EMS will be selected based on shipping priority and actual conditions.

Shipments to other regions: Cross-border logistics will be arranged based on specific regions, subject to actual shipment.

Shipping Origin

The packages are shipped from Mainland China Hangzhou, Taiwan Taipei, or Singapore.

Shipping Time

In general, shipments will be made within 72 hours, and the logistics tracking number will be updated. Slight delays are possible during holidays.

We will arrange logistics as soon as possible, but due to uncertainties of cross-border logistics, please understand if there are delays.

Order and Logistics Inquiries

After the order is shipped, the Shopify store system will send a shipping reminder email to the order's reserved email address.

In the email, you can check the logistics information through the tracking number and the inquiry website.

If you need help checking the order/logistics information, contact us through the user support email support@imkey.im.

Postage Policy

The shipping cost will be handled differently depending on the transportation cost in each region. In principle, the imKey team will bear the shipping cost or most of the shipping cost.

Shipping Fee Policy