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Verify imKey Pro

Ensure product safety

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imKey Pro Instructions

Get started with imKey Pro

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FAQ

Learn about common issues

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Order Tracking

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About imKey

Announcements and Version Updates
Important announcements, version updates, and recent developments
Product and Security Mechanisms
Product introductions, security mechanisms, and usage guides
Security Alerts and Risk Notices
Security alerts, risk warnings, and protection tips

imKey User Manual

Learn how to use imKey to securely manage digital assets.
Assets, Networks and Accounts
Manage assets, networks, and accounts
Connections and Web3 Apps
Connect wallets, DApps, and Web3 apps
Troubleshooting and Recovery
Troubleshooting and recovery guides
Getting Started
Initialize your device, create or recover a wallet
Firmware Upgrade
Firmware upgrade instructions and FAQs
ETH Staking
ETH staking instructions and FAQs

imKey Pass Manual

Platforms and Apps
Supported platforms, apps, and use cases
FAQs and Security
FAQs, security tips, and troubleshooting advice
Advanced Web3
Web3 identity and advanced usage
Get Started
From activation to first use

Backup Tool Manual

HeirTAB L1
HeirTAB L1 usage and backup instructions
HeirBOX P1
HeirBOX P1 usage and backup instructions
HeirBOX S Series
HeirBOX S Series usage and backup instructions

Ordering, Shipping, and After-Sales Service

Get detailed information about your order, shipping, and refund policies.
Official Stores
Official stores and authorized resellers.
Shipping and Order Tracking
Read imKey's shipping policy and track your order in real-time.
After-sales Service and Returns
View imKey's after-sales service and return/exchange policy.

Problems unsolved?

Contact us.

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Join imKey Discord

Solve issues by searching in the community and contact other users or administrators.
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Submit a Request

Please feel free to submit a request if the issue cannot be solved by searching.
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WeChat Real-time Service

(Mandarin only) WeChat real-time support during business hours. Business hours: Mon-Fri 10:00-18:00