What should I do if I receive the message "The account already exists in the wallet, cannot be added again"?

Summary
This article explains the reasons behind the error message "The account already exists in the wallet, cannot be added again" in imToken. It recommends resolving the issue by resetting the imKey and creating a new wallet to enhance the security of the private key. The specific steps include resetting the imKey, creating a new wallet, pairing the hardware, and transferring assets.

The app displays the message: "The account already exists in the wallet, cannot be added again."

This message typically appears when you import the mnemonic phrase from your imToken identity wallet into imKey, or when you import the mnemonic phrase created by imKey into imToken. Our product's mechanism requires you to first have an imToken identity wallet and log in before connecting the imKey wallet. Importing the same mnemonic phrase leads to this message.

Note: Wallets created with imKey are more secure because the private keys are stored offline in the secure chip of the imKey hardware wallet, isolated from network environments (physically separated).

Solution: Create a New Cold Wallet

If the mnemonic phrase has been exposed to the internet, it's recommended to use that wallet as your identity wallet. Now, create a new cold wallet with imKey. Here's how:

Step 1: Reset imKey

1. Enter your PIN to turn on imKey, then press the "OK" button.
2. Select "Settings," then choose "Reset" from the menu.

Step 2: Create a New Wallet

1. After resetting, select your language and set a new PIN code.
2. Choose "Create Wallet" and securely back up the mnemonic phrase for your imKey wallet.

Step 3: Pair the Hardware Wallet

1. Open the imToken app, go to "Me" > "Manage Wallets" > "Add Wallet" > "Connect Other Wallet" > "imKey."
2. Enter the newly generated binding code and complete the pairing (make sure to securely store the new binding code).

Step 4: Transfer Assets

1. Transfer the assets from your hot wallet to the newly created imKey cold wallet.

Final Notes

Ensure that the two wallets are managed by different mnemonic phrases and are properly backed up. By following these steps, you can safely create and manage your wallets, avoiding the issue of importing the same mnemonic phrase twice.

Note: If the problem persists, please contact us at support@imkey.im for further assistance.